Good design should reflect the diversity of people who use it and not impose barriers of any kind. The current adaptations market lacks choice, fosters negative attitudes towards ageing and disability, and fails to meet the diverse needs and aspirations of the people in our communities.

By taking a more inclusive approach to the design and management of the built environment, the frustration and hardship experienced by many – including disabled people, older people and families with young children – can be overcome. We all benefit from an environment designed in line with inclusive principles.